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Terms and conditions

GENERAL TERMS AND CONDITIONS

These General Terms and Conditions (“Terms”) of Alukov a.s., Orel 18, 538 21 Slatiňany, Czech Republic, Company ID No.: 64257746, VAT ID No.: CZ64257746, registered in the Commercial Register maintained by the Regional Court in Hradec Králové, Section B, File No. 3254, e‑mail: eshop@alukov.cz, telephone number: +420 123 456 789 (hereinafter referred to as “We” or the “Seller”) govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (the “Civil Code”), the mutual rights and obligations of you as the buyer and us as the seller arising in connection with or on the basis of a purchase contract (“Contract”) concluded through the e‑shop on the website eshop.alukov.cz.

All information regarding the processing of your personal data is contained in the Privacy Policy, available here: Privacy Policy.

These Terms form an integral part of the Contract. The Contract and the Terms are drawn up in the Czech language. We may amend or supplement these Terms unilaterally. This provision shall not affect rights and obligations arising during the validity of the previous version of the Terms.

As you are aware, communication between us takes place primarily at a distance. Therefore, the Contract is concluded using means of distance communication enabling the agreement to be reached without the simultaneous physical presence of you and us, via the e‑shop interface on the website (“www.eshop.alukov.cz”).

If any provision of these Terms conflicts with what has been expressly agreed during your purchase on our e‑shop, such specific agreement shall prevail over these Terms.

I. DEFINITIONS

  1. Price means the monetary amount to be paid for the Goods;
  2. Delivery Price means the monetary amount to be paid for delivery of the Goods, including packaging;
  3. Total Price means the sum of the Price and the Delivery Price;
  4. VAT means value added tax pursuant to applicable legal regulations;
  5. Invoice means a tax document issued in accordance with VAT regulations for the Total Price;
  6. Order means your irrevocable proposal to conclude a Contract with us for the purchase of Goods;
  7. User Account means an account created based on your submitted details, allowing storage of entered data and order history;
  8. You means the person purchasing goods in our e‑shop, legally referred to as the buyer;
  9. Goods means all products offered in the e‑shop.

II. GENERAL PROVISIONS

  1. Goods may only be purchased via the e‑shop interface.
  2. When purchasing Goods, you are obliged to provide accurate and truthful information. The information provided when placing an Order shall be deemed correct and complete.

III. CONCLUSION OF THE CONTRACT

  1. The Contract may only be concluded in the Czech language.

  2. The Contract is concluded remotely via the e‑shop. You bear the costs of distance communication, which do not differ from the basic rates charged for such services (e.g. internet connection). No additional costs beyond the Total Price will be charged by us.

  3. To conclude the Contract, you must create a draft Order in the e‑shop containing:

    • (a) information about the Goods ordered (selected by clicking “Add to cart”);
    • (b) information about the Price, Delivery Price, payment method and delivery method;
    • (c) your identification and contact details, especially name, delivery address, phone number and e‑mail address;
    • (d) where applicable, information on the duration of repeated deliveries.

  4. You may review and amend the Order until it is submitted. By clicking “Order with payment obligation” and confirming acceptance of these Terms, you submit the Order.

  5. We will confirm receipt of your Order without undue delay by e‑mail. The Contract is concluded upon confirmation. The version of the Terms effective on the date of ordering forms part of the Contract.

  6. We reserve the right to refuse confirmation of an Order, especially if Goods are unavailable or order quantities exceed permitted limits. In such a case, we will submit a revised offer. The Contract is concluded upon acceptance of this offer.

  7. In the event of an obvious pricing error, we are not obliged to deliver the Goods at the incorrect price, even if the Order was confirmed. We may submit a revised offer; if not accepted within 3 days, we may withdraw from the Contract.

  8. Upon conclusion of the Contract, you are obliged to pay the Total Price.

  9. Orders may be placed through a User Account. You remain responsible for verifying the accuracy of prefilled data.

  10. Discounts may be applied if entered correctly during the Order process.

IV. USER ACCOUNT

  1. You may access your User Account after registration.
  2. You are obliged to provide accurate information and update it if changes occur.
  3. Access credentials must be kept confidential. We bear no responsibility for misuse.
  4. User Accounts are personal and non‑transferable.
  5. We may cancel User Accounts for inactivity exceeding one year or breach of obligations.
  6. User Accounts may be temporarily unavailable due to maintenance.

V. PRICES AND PAYMENT TERMS, RETENTION OF TITLE

  1. Prices are displayed in the e‑shop, Order and Contract. In case of discrepancy, the Order price prevails.

  2. Prices are shown inclusive of VAT and all statutory fees.

  3. Payment methods:

    • (a) Bank transfer (due within 3 days);
    • (b) Online card payment via Comgate (due within 1 day);
    • (c) Cash on delivery (payable upon receipt).

  4. Invoices are issued electronically after payment and sent by e‑mail.

  5. Title to Goods passes to you upon full payment and receipt of the Goods.

VI. DELIVERY OF GOODS AND TRANSFER OF RISK

  1. Delivery options:

    • (a) Personal pickup at partner pickup points;
    • (b) Delivery via carriers (Czech Post, PPL, DHL, Zásilkovna).

  2. Delivery is available only within the Czech Republic.

  3. Delivery times depend on availability and chosen delivery method and are indicative only.

  4. You must inspect packaging upon receipt and report any damage immediately.

  5. Failure to accept delivery does not constitute withdrawal from the Contract.

  6. Additional delivery costs due to non‑acceptance are borne by you.

  7. Risk of damage transfers upon receipt or when receipt should have occurred.

  8. In case of supply delays, we will inform you of updated delivery times.

  9. If delivery is not possible within 30 days of expected delivery, either party may withdraw.

VII. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE

(This section governs warranties, defect claims, remedies, complaint handling periods, reimbursement of costs, rights of consumers and businesses, and exclusions, as provided by Czech law.)

VIII. WITHDRAWAL FROM THE CONTRACT

  1. Withdrawal is possible under conditions specified herein.

  2. Consumers may withdraw from the Contract within 14 days from receipt of Goods, without stating reasons.

  3. Exceptions apply for customized Goods, perishable goods, sealed goods, digital content, etc.

  4. Withdrawal must be notified within the statutory period.

  5. Refunds will be made within 14 days after withdrawal, upon return of Goods.

  6. Return shipping costs are borne by the consumer unless otherwise required by law.

  7. You are liable for damage caused by handling beyond necessary inspection.

  8. We may withdraw from the Contract if delivery becomes impossible.

  9. We reserve the right to refuse returns of damaged or used goods.

IX. CONSUMER DISPUTE RESOLUTION

  1. We are not bound by any codes of conduct.

  2. Complaints are handled via eshop@alukov.cz.

  3. The competent ADR authority is the Czech Trade Inspection Authority (ČOI).

  4. Online dispute resolution is available via: http://ec.europa.eu/consumers/odr

X. FINAL PROVISIONS

  1. Legal relations shall be governed by Czech law.

  2. Communication shall be conducted electronically.

  3. Amendments require written agreement, except where unilateral amendments are permitted.

  4. Force majeure events exclude liability for damages.

  5. Attachments include complaint and withdrawal forms.

  6. The Contract is archived electronically and accessible via e‑mail confirmations.

  7. These Terms take effect on 1 March 2026.

ANNEX 1 – COMPLAINT FORM

ANNEX 2 – WITHDRAWAL FORM

(Consumer withdrawal rights within 14 days are set out herein, including obligations to return goods and refund conditions.)